Shipping policy

We use trusted third-party courier companies - Post Haste, NZ Post, Castle Parcels and DHL to deliver your orders directly to you or the recipient. They deliver business days (Monday to Friday excluding Public Holidays). Some couriers may deliver during weekends from time to time.

We aim to fulfil (pack and dispatch) orders within 1-2 business days. Whilst we cannot guarantee specific delivery dates, once dispatched, as a guide, we would normally expect orders to be delivered within 1-2 business days to central Auckland, 2-3 business days to outer Auckland, 2-4 business days to the other North Island city centres, 3-5 business days to South Island city centres and an additional 1-2 business days for rural deliveries. 

Please note if you choose the Urban delivery option but the order is to a rural address, this may cause additional delays and charges.

We highly recommend you provide a contact telephone number for you and the recipient, if not yourself, to help the courier with the delivery should there be any problems at the time of the delivery. Please note that any wine + spirits can only be delivered to a person over the age of 18 years with a valid ID. 

Please note that due to the couriers operating beyond our control, we unfortunately are unable to guarantee a specific delivery date.

RETURNS

If an order has been damaged, or goes missing in transit, we’ll replace it or give you a refund, no worries. Please contact us, within two business days of the expected delivery date, if there are any issues with your order. Give us a call on 02102268494 or email us on cheers@jemma.co.nz and we will do our utmost best to refigure the situation.